Product Training & Support
JWGecko includes a training allowance for all new product implementation projects (see details below) and provides free support to Trained Users for most products. Support for LMS products require a support agreement.
Trained Users are people who were in the original development team or those who have been through our JWGecko training regime subsequently.
Free Support Call
Prior to ringing JWGecko with a support request [02 85967600 option 3 or urgent@jwgecko.com] there is a standard troubleshooting process that must be undertaken. For student management products this includes, verifying the API is working using the verification tool in your site admin and checking that what is on the website is the same as in Vettrak using the preview data tool on your website. Failure to undertake these steps may result in the support call being chargeable.
Product Training
Enrolment
The enrolment training package is two hours, including up to one hour of shared screen training and the balance on issues based assistance over the ensuing month. This training should only be undertaken by an experienced VETtrak administrator.
CherryCMS
The CMS training package is three hours, including up to one hour of shared screen training and the balance on issues based assistance over the next month. This training should only be undertaken by an someone who has reasonable experience using the internet and a good grasp on using a web browser.
VET Campus
The Campus training package is three hours, including up to one hour of shared screen training and the balance on issues based assistance over the next month. This should only be undertaken by an experienced VETtrak administrator.
VET LMS
The LMS training package is eight hours, including two sessions, up to 90 minutes each of shared screen training and the balance on issues based assistance over the next month. This should only be undertaken by someone who is familiar with online learning, SCORM, HTML, eLearning concepts and with a working knowledge of VETtrak.
VETtrak Support
Ozsoft provides free support for their products and where appropriate we will recommend you contact them for training or support for their product set. We provide free trouble shooting services to trained team members for elements within VETtrak that interact with our solutions. We can not provide support for the setup of these elements.
* JWGecko LMS product support requires a Premium Service Level Agreement. LMS support covers the use of the LMS system but does not cover the creation and maintenance of LMS content (e.g. SCORM development).